Are We Saying "Good Bye" to the Phone Book?

There are several mailboxes grouped together where I live. Two days ago a package of 12 phone books was draped over a couple of the mailboxes. With two day's mail having come and gone, three books had been claimed by our six households. I got one of them. I wanted to see the Yellow page ads we pay $2k for.

I know this lacks a lot in sophistication and polish. But, back in the 17th century, when the Dodo bird became extinct, don't you think people started noticing changes?

I don't use the phone book. I don't even use the Yellow Pages. I know ads there are paid for by the business that benefits. Nothing wrong with that, but now there are more credible ways.


Do you use the phone book? I know there are a lot of people that do, but how long before it's just not used?


Now, for another potential Dodo extinction: do you wear a watch? If so, why? I hope it isn't because you want to know what time it is because your cell phone already does that--and corrects itself--and you carry it with you anyway.

We are in time where we simply cannot assume that the way we did business yesterday is going to survive tomorrow. If water is precious, it will also get expensive. It will be the target of more and more regulation and oversight. And, if you happen to be in an industry that uses a lot of water, you will be centered in the cross-hairs of anyone wanting to take a pot-shot at an easy scapegoat. That would be irrigators, irrigation designers, sprinkler manufacturers, landscapers, sprinkler service crews, ...

The picture of the Dodo bird is from the Oxford University Museum of Natural History.

Forgetting the Purpose--So Easy

May I tell you about a distaseful conversation I had Thursday with a yellow pages salesman? The conversation was completely amicable, but, at least for me, tense.

We had tried this new phone book for two years. Last year we even put in a different phone number so we could really test the book's effectiveness. It wasn't. I was dropping our investment from about $2,000 for the year to $300--and would have gone lower if I could have.

When the salesman asked about what I wanted to do in the white pages, I said I wanted just a regular listing. He said that would be an extra $10 per month. I didn't think he understood so I clarified by saying, "No, I don't want bold or anything--just a plain, regular listing." He understood all along and reiterated that it would be $10. "You mean I have to pay just to get my name in the book?" I said incredulously. He said I could take my chances, but if I wanted to be sure it was there, I'd have to pay. I told him I'd take my chances.

Now understand, our day job is sprinkler repair and about 70% of our business comes from the yellow pages. I need the yellow pages. The yellow pages represent a form of advertising that works for us. I have no ax to grind with the yellow pages. But . . .

The yellow pages are only good as an advertisement for me if the book is seen as a valuable and complete reference book for our prospects. The reason I don't use this new telephone book is because I could not consistently and reliably find the phone numbers I was looking for. I have to assume ditto for the rest of Waco.

Somehow the management of this new phone book has lost sight of the purpose their book absolutely must nail with perfect precision. There's really just two points:

1. They must have a book that has every person and every business in alphabetical order with their correct phone number.

2. They must make sure that book is in everyone's hands that lives or works in the area they intend to serve.


If they don't do that, they have no reason to expect advertisers to patronize them. I don't hope they go out of business. I hope they change.

We believe that our purpose is to repair sprinkler systems as quickly and painlessly as possible. May we never loose or confuse that purpose with anything else.