Forgetting the Purpose--So Easy

May I tell you about a distaseful conversation I had Thursday with a yellow pages salesman? The conversation was completely amicable, but, at least for me, tense.

We had tried this new phone book for two years. Last year we even put in a different phone number so we could really test the book's effectiveness. It wasn't. I was dropping our investment from about $2,000 for the year to $300--and would have gone lower if I could have.

When the salesman asked about what I wanted to do in the white pages, I said I wanted just a regular listing. He said that would be an extra $10 per month. I didn't think he understood so I clarified by saying, "No, I don't want bold or anything--just a plain, regular listing." He understood all along and reiterated that it would be $10. "You mean I have to pay just to get my name in the book?" I said incredulously. He said I could take my chances, but if I wanted to be sure it was there, I'd have to pay. I told him I'd take my chances.

Now understand, our day job is sprinkler repair and about 70% of our business comes from the yellow pages. I need the yellow pages. The yellow pages represent a form of advertising that works for us. I have no ax to grind with the yellow pages. But . . .

The yellow pages are only good as an advertisement for me if the book is seen as a valuable and complete reference book for our prospects. The reason I don't use this new telephone book is because I could not consistently and reliably find the phone numbers I was looking for. I have to assume ditto for the rest of Waco.

Somehow the management of this new phone book has lost sight of the purpose their book absolutely must nail with perfect precision. There's really just two points:

1. They must have a book that has every person and every business in alphabetical order with their correct phone number.

2. They must make sure that book is in everyone's hands that lives or works in the area they intend to serve.


If they don't do that, they have no reason to expect advertisers to patronize them. I don't hope they go out of business. I hope they change.

We believe that our purpose is to repair sprinkler systems as quickly and painlessly as possible. May we never loose or confuse that purpose with anything else.

My Double Life

Only recently have I thought of my business life as going down two different paths, but, from the perspective of the customer, the paths have two very different destinations.

On the CEU side, I see the target as you being blown away by our classes. (www.ceuwow.com) We try to engage through asking a lot of questions, using surprise to teach and using different media to get across ideas. We want to be idiosyncratic with the idea that you will love us and come back again and again.

But, I also own an irrigation company. (www.rainstat.com)

And yes, we want people to love us, but on a different level. Beginning when we answer the phone, there's no theatrics. There's not even a hint of anything outside of "get your head in the game, fix this thing and get out." (all we do is repairs and upgrades)

And that's the two choices with any business isn't it.

One is to WOW and be effective and different--even fun, entertaining, having an emotional element.

And the other is to reduce the pain as quickly and painlessly as possible.

Right?

Designing the CAD Class

The past four days I've been hold up in a hotel in Fort Worth with one purpose in mind: Designing a CAD class that was something other than the same ol' type of class. I thought of every detail and every skill-set we wanted to convey and wrote it down on a Post-It note. I used the hotel's wall to start placing these benchmarks in order (right) and started the task of building slides to support it.

I hope you'll join us when we come to your town and let me know how we're doing. We are trying to make this class engaging and an experience that you will remember for a long time.

Remember this is specific to RainCAD's Pro Contractor Studio. It is not transferable to RainCAD 10. Call if you have questions: 866.728.9834 or doug.s@ceuwow.com.

Surprising Best Tool for Pro Contractor Studio

Just press an arrow key and magic happens. At least if you're comparing your productivity to getting out the pencil, ruler and compass. That's because arrow keys invoke a tool on RainCAD's Pro Contractor Studio's CAD program they refer to as "point polar." If you're familiar with RainCAD's other editions, it would be something like the Drafting tool.

The arrow keys don't "do" in that they don't really move the cursor. But press any one of the keys and Pro Contractor Studio brings up "Point Polar," which looks something like a field compass (as opposed to drawing compass). "North" is 90º, south is 270º. Now all you need to do is enter the number of feet you want the line to be drawn and press the Enter Key and, viola! you're line is drawn in that exact direction for that exact number of feet.

I realize that the newbie to CAD might not be all that excited about this, but believe me, mastering it, although not difficult at all, is huge.

ceuWOW's CAD Class teaches this new, robust, and affordable software package to irrigators. If you're in Texas, you know our law has changed to require a scale drawing for every installation. Deviations from the drawing can be made, but they have to be reflected on an updated "as built."

If you'd like to enroll in one of our classes, we will have them in the major market areas. Just check our schedule here.

CAD Class Sheduled for Temple Killeen Harker Heights

ceuWOW will be conducting a Computer Aided Design (CAD) class at the Ewing Irrigation shop in Harker Heights on February 11 and 12th. This two-day class will equip irrigation professionals to use RainCAD's latest tool, ProContractor Studio. RainCAD'sProContractor Studio will allow irrigators to comply with the new rules that went into effect in Texas on January 1, 2009.

It will also give Texas Irrigators the ability to easily prepare multiple layouts, giving their customers more options. This capability can lead to a "good, better, best" marketing plan that businesses have used to put themselves in competition with themselves.

Before ProContractor Studio, RainCAD's software sold for $500 to $900. But, this new program costs $30 per month. John DeCell, the owner of RainCAD, said, "A contractor can use [ProContractor Studio] as much as they want during that month. But if they reach a time during the off-season where they don't need it, they don't pay that month. The next month, they can reactivate." So it's an economical alternative.

If you are an irrigator in the Temple/Killeen/Harker Heights area that wants to bring your tool-set into the twenty-first century, join us on February 11-12. That's a Wednesday and Thursday. Both days are only $275.

You will leave equipped to make professional, beautiful and complete irrigation plans.

A Phone Call You Never Want to Get (continued)

There it was in the mail. The State is so reliable in sending out these license renewal notices three months early. “Time flies,” I think to myself.

I don’t think of myself as being particularly stupid and I don’t think my bookkeeper is either. But we both did something that, looking back on it, was just dumb.

I had heard someone say that “they” (whoever “they” are) expected more license lapses due to only one notice being sent and that notice so far ahead of the due date. I’m the poster child for that theory.

When my wife called me back, she had bad (really bad) news. (If this isn't making sense, read the post below this one.) As it turned out, I gave my license renewal to our bookkeeper and told her that this was really (really, really) important. She took what I said to heart and instead of placing the bill in the normal pattern for bills, she put it someplace special–giving it the priority treatment I wanted.

Bad move.

I, having confidence in my bookkeeper, did not check on that bill’s progress–so the fault is ultimately mine. When my wife went to our bookkeeper’s office she found the bill, still in the “special” place (so she wouldn’t forget).

Let’s look at the sunny side first.

•The State said that “if I passed” they would re-issue my old license number, 4767, instead of the current 17,000+. That was important to me because I teach CEU classes and didn’t want people thinking I am a newbie.
•I DID learn some things in this beginner class and the review was good.
•I could say something about “getting away from the office,” but that was not a positive to me.
•And, I passed.

And on the not-so-sunny side . . .

•The course costs $500.
•The state’s fees were another $211.
•The course was for four days out of town so there was travel and lodging for four days.
•The test was also out of town requiring me to get there the previous day–more meals and lodging.
•I ate out three times a day for four days for the class and one-plus days for the test.
•I missed five days work taking the class and two days taking he test.

I figure the bottom line for this little mishap–figuring time at our regular rate at just eight hours a day–was $8,261.00! You may charge more or less, but it costs a lot!

And I think I have a solution to the problem.

More tomorrow.

Changing your company's name.

In Harry Beckwith’s book, “What Clients Love,” he talks a lot about naming a company. Enough so that he scares me to death at the task. His opening essay on naming is the prediction that George Bush would beat Al Gore because George’s name is George and Al’s name is Al. Really!

In a word study, someone with way too much time on their hands discovered that the name “George” is preferred over the name “Al.” They assemble 85 “random” names that just happened to include every presidential contender since George Washington--yes, Adlai and Calvin were on the list. In every case the “stronger” name came out the victor. The essay ends with just tree words that place a burden squarely on my shoulders: “sweat your name.”

Our old name was born out of our neophyte business. We mowed grass. Period. And we wanted to communicate that by naming our company “Just Lawns.” The trouble with that is our little company was a lot like yours--it enjoyed some degree of success and expanded its services to include landscaping and sprinklers. Sound familiar?

Through the years that followed we have limited our offerings to sprinkler repair. So our old moniker, “Just Lawns” completely mis-informs by implying something we haven’t done in years.

It’s time to change. But to what?

I’m going to close with a list of names we are considering:
GeyserSmith
RainSmith
Sprinkler Bee
Sprinkler Dr.
Sprinkler Kaput

Any input would be glorious. This load’s getting heavy.

P.S. And just in case you think this stuff is easy, your colors even have a say in your success. Look at this HP article.